Hill Country Pie Kitchen staunchly protects and respects your privacy and Personally Identifiable Information. This includes your first and last name, home or other physical address (street name, city, town), telephone number, and e-mail address. Your information will never be sold, shared or rented to third parties in any way other than what is disclosed in the statement below.
Privacy & Your Personal Information
Hill Country Pie Kitchen asks for your personal information at several different points on our website to place orders, subscribe to our mailing list, register for an account, participate in promotions, and to fulfill shipments. At these points we may ask for your first and last name, billing and shipping address, telephone number, e-mail address, credit card information, etc. You may choose whether or not to provide this information. Should you choose not to provide this information, we may be unable to proceed with an order, service, or the display of certain content on our website.
In order to provide you with specific services, such as the delivery of our products or e-mail newsletters, we partner with third parties. When you agree to provide information for these services, we may share names and contact information that is necessary for their service. We have notified these parties that your information is to be kept private and is not allowed to be used for any purpose other than providing these services.
Our web service – We operate a web service that tries to determine the quality of messages posted to a website, and particularly tries to determine whether these messages are to be considered as unsolicited messages (also called "spam"). Nowadays, websites that allow visitors to contribute or post comments (such as blogs, discussion forums, wikis, etc.) are flooded with inappropriate commercial messages that are distracting for all visitors, and are sometimes even highly illegal. These commercial messages are often uploaded in an automatic way. Our service screens messages before they are posted to the website.
How it works – When you post a message on a website that uses our service (called "the website" in the remainder of this text), the website's server will first send your message – as well as some information about your identity (such as your IP address, name or nickname, e-mail address and OpenID) – to our server. Our server will then compare your message and your identity details with all elements in our database, and perform several complex statistical computations in order to assess the quality of your message (e.g., spam, abuse, etc.).
If our server then determines that the content of your message is of insufficient quality or constitutes spam or abuse, it will inform the website thereof. The website server may then decide to reject your message, or to provide you with an additional question to find out whether you are in fact a human being, and not a machine trying to send out as much commercial communications as possible. Also, in case the server is uncertain about the quality of the message, it may forward your message to a human moderator who will assess the quality of your message and act accordingly. Please note that it is sometimes possible that our server or moderators wrongfully determine the actual quality of the content of your message, or wrongfully consider your message as spam or abuse.
What we store about you – We store all information provided to us by the website. This will include, in particular, the following personal data about you (to the extent effectively provided to us by the website): the content of your message, your name or nickname, IP address, user ID, OpenID, e-mail address, URL of your website, and the date and time you post a message.
How long we store this data – Your data is stored in our databases for at most two months. After this period of two months, we can continue to store your data in anonymized way for a period of two years.
How we use your personal data – We use your personal data to assess the quality of your message, and to find out whether your message constitutes spam, by comparing your data with all other data of all other users in our databases. Afterwards, we also use your personal data to make similar assessments for all other websites that use our service, as the more information we store in our database, the better we can assess whether a message is genuine.
While we sometimes provide statistical information (trends, numbers, etc.) generated from our databases to third parties, please rest assured that you cannot be identified on the basis of this statistical information.
Note that we hate spam as much as you do – in fact, our service is specifically targeted at removing spam. So, we will never provide your email address to third parties, and we will never send any spam ourselves to you. In most cases, we will not even be aware of your e-mail address.
Also note that we can provide access to your personal data in case of illegal or abusive use, or in case we receive orders from a competent legal authority.
How we protect you – We are bound by the strict rules of Belgian and European data protection legislation, which prevents us from making unlawful use of your personal data. Please note that the website's operator may be bound by other rules, depending on his jurisdiction.
Your rights – You have the right to gain access to, correct and/or remove all personal data we store about you on our servers. All this is provided to you free of charge. In order to exercise your rights, please contact us.