Pie Kitchen FAQ

Please let us know if you have any questions or concerns regarding the privacy and security of www.hcpiekitchen.com. You may reach us via e-mail or telephone.

Hill Country Pie Kitchen
1123 Broadway
New York, NY 10010
Telephone: (855) 855 6026

E-Mail: info@hcpiekitchen.com

We do not have a mail order catalog yet, but you can pick up Hill Country Pie Kitchen menus at our bakery location. 

Hill Country Pie Kitchen
1123 Broadway
New York, NY 10010

We understand that mailboxes get full. While we'd like to keep you informed about all the exciting changes and offerings happening at Hill Country Pie Kitchen, you may choose to unsubscribe whenever you desire. To unsubscribe, go to "My Account" < "My Newsletters" to update your subscription. Remember, you can always sign back up!

Our mailing list is sent via e-mail throughout the year to provide you with notifications about product, service and promotional updates. To register, we ask for your name and e-mail address. 

Yes. Under "My Account" you can click on "View Order History" to track all previous orders on hcpiekitchen.com

Under "My Account" you may change, correct, update, and review the information you have provided with us. You may also subscribe to or unsubscribe from our e-mail newsletter.

In order to purchase pies from our website, you must register with Hill Country Pie Kitchen. We require your personal information including first and last name and e-mail address to register. Upon ordering, you will be prompted for your telephone number, shipping and billing address, and credit card information in order to proceed. This information is used to contact you about the services on our website for which you have expressed interest and intent to purchase, as well as the authorization of order transactions. By creating an account you can access order history, view your shopping cart status and can store ordering information cookies.

As safe as we keep Grandma's recipes. Hill Country Pie Kitchen staunchly protects and respects your privacy and Personally Identifiable Information. This includes your first and last name, home or other physical address (street name, city, town), telephone number, and e-mail address. Your information will never be sold, shared or rented to third parties in any way other than what is disclosed in the statement below.

Privacy & Your Personal Information

Hill Country Pie Kitchen asks for your personal information at several different points on our website to place orders, subscribe to our mailing list, register for an account, participate in promotions, and to fulfill shipments. At these points we may ask for your first and last name, billing and shipping address, telephone number, e-mail address, credit card information, etc. You may choose whether or not to provide this information. Should you choose not to provide this information, we may be unable to proceed with an order, service, or the display of certain content on our website.

Your personal information may also be shared with unaffiliated third parties if you 1) Request or authorize the usage, 2) The information is provided to complete a transaction, 3) The information is required to comply with the law, applicable regulations, court orders and subpoenas, to enforce our terms of use and other agreements, or to protect Hill Country Pie Kitchen's rights, property, or safety of our customers and others, 4) This disclosure may be done as part of an equity purchase, transfer or sale of Hill Country Pie Kitchen and any of its services or assets (e.g. In the event that we sell assets to another party, customer information may be a necessary transfer. In the event that this were to happen, you would be notified of such a transfer.), or 5) The information is provided to such third parties as otherwise described in this privacy policy.

In order to provide you with specific services, such as the delivery of our products or e-mail newsletters, we partner with third parties. When you agree to provide information for these services, we may share names and contact information that is necessary for their service. We have notified these parties that your information is to be kept private and is not allowed to be used for any purpose other than providing these services.

If you have any questions or concerns regarding these policies, please feel free to e-mail us at help@hcpiekitchen.com or call (855) 855 6026.

In the event that we decide to make material changes to our privacy policy, whether whole or in part, we will inform you by posting a notice on our website. The new policy would then apply to all current and past users of our website, replacing any prior policies instated. These changes will go into effect on the date posted in the notice.

This privacy policy is effective as of 1 November 2012.

Coming soon! With so many flavors to choose from, we don't blame you. 

You like your co-workers. We like ours, too. Depending on your needs and ideas, we can brainstorm gift packages and events together. Please e-mail us at info@hcpiekitchen.com or give us a call at 855 855 6026 to discuss options. 

The inevitable. While we do all we can to stop them, sometimes problems occur. Here are the steps to a happier you, and a much happier Hill Country Pie Kitchen:

RETURN INSTRUCTIONS

1. Notify info@hcpiekitchen.com or call (855) 855 6026. 

2. Ship the pie order with frozen ice packs/gel packs in the original packaging. Please include the Packing Slip and Return Form attached to the back of the packing list.

3. Insure your pie(s) for their full purchase value.

4. Hill Country Pie Kitchen does not refund shipping fees.

5. Once received, Hill Country Pie Kitchen will decide if your order is eligible for an exchange or refund. 

Hill Country Pie Kitchen
Attn: Pie Returns
1123 Broadway, Front 1
New York, NY 10010

 

All personal information is SSL (Secure Sockets Layer) encrypted and transactions are authorized with the utmost security. We are a Verified Merchant of Authorize.net. If for whatever reason you feel that your transaction has resulted in fraudulent activity, please let us know immediately.

In the unlikely case of fraud, we assume responsibility. We will work with your credit card company. If you suspect problems have happened, please contact Hill Country Pie Kitchen at info@hcpiekitchen.com. We cover up to $50.

To protect yourself, please remember to log out of your account and close your browser after you have finished your visit to hcpiekitchen.com. 

Most Internet browsers support SSL encryption. If you use Firefox, Chrome, Safari or Internet Explorer, the following symbol(s) within your URL address bar authenticates that your transaction is safe: 

  • HTTPS
  • Small Padlock Icon

Still worried? E-mail us at info@hcpiekitchen.com or call (855) 855-6026.

Sales tax is only applied to purchases shipped within New York State.

All major credit cards are accepted for online payment. Visa, MasterCard, American Express, Discover, Diners Club and JCB. 

We care deeply about making sure all pie recipients feel safe and stress-free when eating Hill Country Pie Kitchen products. Please be aware that all pies are made in proximity to tree nuts and legumes, including pecans and peanuts. All pies are made with butter, though some are made with eggs, milk, cream and/or gelatin. If you have any detailed concerns, please send us an e-mail at info@hcpiekitchen.com or call us at (855) 855 6026 and we'll be happy to explain any potential risks.

Our "Grandma Approved™" stamp and mantra stemmed from the guarantee we make to all our friends and family. We believe our pies are as good as Grandma's - whether it's Grandma Betty or even your own. Though they may seem like fightin' words, we mean only the best. It is our promise that every pie we send out is one we're proud to serve our own friends and family - especially our own grandmas.